FAQ – Frequently Asked Questions by Bazando's

• What is Bazando?

  • 1. What is Bazando?
  • 2. Why should I register for Bazando?
  • 3. How does Bazando work?
  • 4. What are the warranties provided by Bazando?
  • 5. How much am I going to be able to save thanks to Bazando?
  • 6. How are the online merchants selected by Bazando?

• Registering to Bazando

  • 7. Is there any commitment to being a Bazando member?
  • 8. Does Bazando guarantee the security of my personal information?
  • 9. Can anyone register for Bazando?
  • 10. What kind of information am I going to receive from Bazando?
  • 11. How do I unsubscribe from Bazando?
  • 12. How can I unsubscribe from Bazando e-mails?

• My Bazando account

  • 13. How can I update my personal information?
  • 14. Do the cashback and bonus credits I earn expire at some point?
  • 15. What do the different statuses of my cashback earnings mean on my orders?
  • 16. Why do I have to provide my personal address?
  • 17. I have forgotten my username/password. What now?
  • 18. Can I transfer the cashback and bonuses I saved on Bazando from one account to another?

• Shopping online as a Bazando user

  • 19. How can I benefit from Bazando if I am already a customer of the same online merchants?
  • 20. Why do I need to use my login@bazando.co.uk email address when I shop online?
  • 21. How can I check the emails being sent to my login@bazando.co.uk email addres? Can I use my login@bazando.co.uk email address for purposes other than shopping with Bazando?
  • 22. What happens if I use my login@bazando.co.uk email address but do not go through the Bazando website before shopping?
  • 23. I have made a purchase but I have forgotten to use my Bazando email address: can I still get my cashback?
  • 24. . I was a member of Planet Rebates. Can I still use my Planet Rebates e-mail address?
  • 25. Can I make purchases in any country where Bazando is present?
  • 26. Is it risky to buy in another country?
  • 27. What are the potential benefits of shopping outside my home country?
  • 28. What happens if there is a dispute with one of online merchants used by Bazando?

• Earning cashback with Bazando

  • 29. What is cashback?
  • 30. How is cashback possible?
  • 31. How do I get cash back using Bazando?
  • 32. How long will it take for my rebate confirmed on my account?
  • 33. What happens if my order is cancelled by the merchant or by me?
  • 34. What happens to my cashback if I return the purchased items?
  • 35. I bought something at a Bazando partner shop while using Bazando but my cashback hasn’t been credited.
  • 36. How is the cashback calculated?
  • 37. Can I still benefit from sales, promotions and coupons provided directly by online merchants?
  • 38. Is there cashback available on all products?
  • 39. What are the benefits of the Ambassador Program?
  • 40. How do I become an Ambassador of Bazando?
  • 41. How is the total amount of my cashback calculated if I shop in a country which has a different currency than the country I am living in?
  • 42. Why is my cashback still pending, two months after I did my purchase?
  • 43. I want to buy something on a Bazando partner shop but the link on Bazando doesn’t seem to be working: can I still get my cashback if I order?
  • 44. Why is the amount of my order on Bazando lower than the amount I actually paid?
  • 45. There is a 3€ bonus pending on my account: what is it?
  • 46. My cashback discount has been refused. Why?
  • 47. What happens if I stop using Bazando before reaching the minimum rebate balance of the minimum amount to get paid?

• Deals, coupons and any other sales on Bazando

  • 48. Can I cumulate the coupons I find on Bazando with the Bazando cashback discount?
  • 49. Can I use a coupon on another website than Bazando and still benefit from Bazando cashback?
  • 50. I tried to use a voucher code that was available on your website but it does not work. Why?

• Getting my cashback paid by Bazando

  • 51. If I make purchases in another country, is there still a minimum balance needed in order to receive my rebates?
  • 52. My account has more than the minimum amount to get paid in rebate credit, but I still can't get my money. Why?
  • 53. How can I receive my saved up cashback and bonuses money?
  • 54. How much time does it take to get paid once I request my payment?
  • 55. I am trying to get paid per bank transfer but I don’t know what an IBAN or SWIFT (BIC) code is and I am being asked for it…
  • 56. I asked for a payment. My saved up cashback on my Bazando account has been deducted but I haven’t received my money yet.
  • 57. Will I get charged if I chose Paypal for my payment?